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There are certain ways by which any cost effective contact center in India can better first call resolution rates.
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=348
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Outsourcing call centers to India has grown in popularity over the last couple of years, but only because the companies are able to meet the changing needs of their customer base. Call center services
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=347
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Gen Y is the major employee strength in any outsourced call centers. If an outsourced call center wants to improve its retention rates it should firstly understand the needs of employees.
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=346
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Outsourced call centers to India should assist their multi channel agents by having the right infrastructure at their place. Agent desktops should be a prime area of focus in this respect.
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=345
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Agents are not limited to doing one thing. They have to wear many hats as it is the need of modern customer service. To serve the customers they have to perform all the roles well.
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=344
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To address the situation NASSCOM has decided to go for a re branding of the BPO industry in India.
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=343
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Indian call centers after years the best choices and quality service provider at affordable price. The call center agents undergo rigorous process related training before they are thrust into the pr
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=342
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When companies outsource to an Indian call center they can be sure that the work is managed and handled by senior pros. The newcomers in the industry still do not have the experienced pool of professi
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20.02.2024 - 04:47:04
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http://www.callcentersindia.com/displaynews.php?idnews=341
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